How do I swap the Vanquis app from my old phone to my new phone?
Head to the App Store or Google Play, download the app on your new phone and follow the registration process …
Why is the app asking me to take photos of my documents again?
Been asked to retake your document photo? Learn why this happens and how it helps keep your account safe.
I was using the app but it says I have to take a selfie again. Why is this?
Asked to take a selfie again? Learn why this is needed to keep your account safe.
I have questions about taking a selfie to register. Can you help?
Questions about taking a selfie to register? Learn why it’s needed and how it helps keep your account safe.
I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
How do I use the new app to identify myself if I call Vanquis?
If you do need to speak to us, nothing changes for now. But in future, we’re going to use our new app to identify you when you call.
This means you’ll no longer need a separate password, making it quicker and easier to deal with our Customer Team over the phone.
We’ll let you know when we make this change.
How do I photograph my documents?
If you’ve been asked to take a photo of your documents again, here’s what you need to know to get started:
Your device’s camera must be working
Camera permissions must be enabled for the Vanquis app
We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:
What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We’ll block access to the app from your lost device.
I’m having issues with the email verification link. Can you help?
Having trouble with your email verification link? Learn how to fix common issues and complete your registration.
I’m trying to register but you can’t find a matching account. Can you help?
Having trouble registering your account? Find out why your details may not match and how to fix them.