What happens if I am registered for the Vanquis app and I lose my phone?

If you’ve lost your phone, please reach out to us. We’ll block access to the app from your lost device.

We strongly recommend using a passcode or biometrics to access the app. This helps protect your info if you lose your phone.

Need more help?

Visit the contact us page

Related FAQs

How do I swap the Vanquis app from my old phone to my new phone?

Head to the App Store or Google Play, download the app on your new phone and follow the registration process ...

Why is the app asking me to take photos of my documents again?

Been asked to retake your document photo? Learn why this happens and how it helps keep your account safe.

I was using the app but it says I have to take a selfie again. Why is this?

Asked to take a selfie again? Learn why this is needed to keep your account safe.