How do I report my card lost or stolen?
If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app …
How do I freeze my card?
You can freeze your card straight away in the app ….
I’m trying to freeze my card but it says there’s an error. Can you help?
Can’t freeze your card? Find out what to do next and how to get help from our support team.
What should I do if the cash machine has retained my card?
There are several reasons why your card may have been retained. It could have expired, or a new card may be on its way to you …
My card has been locked due to too many failed PIN attempts can you help me?
If you entered your PIN incorrectly three times while trying to use your card in a store, you’ll be unable to make any purchases in person until it’s unlocked …
My card is damaged. How do I get a new one?
You can report your card as damaged straight away in the app …
My card's been stolen. What do I do?
Find out what to do if your Vanquis card is stolen, including how to report it using the app.
My new card has not arrived. What should I do?
New card not arrived? Check your estimated delivery date and find out what to do if it’s late or missing.
Why does my app homepage say my account is locked?
Your account shows as locked when you can’t use your card. This might be because …
Why was my card declined when trying to withdraw cash?
At the ATM you can only use your card to withdraw cash or for PIN services. If you requested a balance …