I'm being advised I need to update the app but I can't. Can you help?

If you’re using an outdated version of our app, this may limit what you can do or stop the app from working altogether.

If you’re having problems updating to the latest version, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.

Related FAQs

How do I swap the Vanquis app from my old phone to my new phone?
Head to the App Store or Google Play, download the app on your new phone and follow the registration process ...
Arrow Icon
Why is the app asking me to take photos of my documents again?
Been asked to retake your document photo? Learn why this happens and how it helps keep your account safe.
Arrow Icon
I was using the app but it says I have to take a selfie again. Why is this? 
Asked to take a selfie again? Learn why this is needed to keep your account safe.
Arrow Icon