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Home breadcrumb separator Help Centre breadcrumb separator Mobile app breadcrumb separator App registration breadcrumb separator How do I photograph my documents?

How do I photograph my documents?

If you’ve been asked to take a photo of your documents again, here’s what you need to know to get started:

  • Your device’s camera must be working
  • Camera permissions must be enabled for the Vanquis app

We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:

For iOS users:
Settings > Apps > Vanquis > Toggle Camera on

For Android users:
Settings > Apps > Vanquis > Permissions > Allow Camera access

If you’re still having trouble, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065 or email us at vanquisappsupport@vanquis.com. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.