How do I request a refund on my account?
You can request a refund if you’ve accidentally overpaid or you have a credit balance on your account …
How do I dispute a transaction in the app?
If you’ve spotted a transaction you don’t recognise, you can report it in the app …
How do I check my transactions in the app?
From the home screen:
Tap ‘Transactions and statements’.
Tap on a transaction for more details about it. If something doesn’t look right, you’ll be able to let us know straight away by tapping on the button ‘Need help with this transaction?’.
How do I cancel a pending transaction?
It’s not possible for us to stop or cancel a pending transaction. In the first instance, you should contact the retailer you ordered from …
What should I do if a transaction is showing twice on my account?
Contact the retailer you ordered from to try and resolve the problem, if you still haven’t resolved …
How can I stop a company from taking recurring payments from my credit card?
First, reach out to the company and ask them to cancel your payment or subscription. If they refuse …
What does pending mean?
‘Pending’ refers to the total value of transactions that are still being processed on your account
I made a purchase, but the goods didn’t arrive or were faulty. What should I do?
In the first instance contact the retailer to see if the problem can be resolved …
I’ve raised a transaction dispute. What happens next?
Our team will investigate your claim and get back to you within 28 days …