Want to feel on top of your finances?
We can help you build your knowledge and confidence around all aspects of your money …
How do I photograph my documents?
If you’ve been asked to take a photo of your documents again, here’s what you need to know to get started:
Your device’s camera must be working
Camera permissions must be enabled for the Vanquis app
We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:
How do I pay my credit card?
Most people find that Direct Debit is the simplest way to pay their credit card, as the amount is automatically taken from their chosen bank account each month. But if one-off payments suit you better, head to the Vanquis app and…
How do I opt out of receiving credit limit increase offers?
You can set your credit limit increase preferences in the Vanquis app …
How do I manage a Continuous Payment Authority?
A Continuous Payment Authority (CPA) can also be known as a Recurring Debit Card Payment. It is a payment method, where you give us the authority to take payments from your debit card at regular intervals (like weekly or monthly).
You may already have a CPA in place, but we now only offer payments by CPA in exceptional circumstances, for example for customers who are behind with their payments. Most customers now set up a Direct Debit to make regular payments. Tap here to set up a Direct Debit.
If you do have a CPA set up and want to amend or cancel it, please give us a call on 0330 099 3000.
What is financial abuse and could Vanquis help me if I’m affected?
Could you be experiencing financial abuse? It can take many forms and sometimes it’s hard to spot …
I have a savings account with you. What is a nominated account?
A nominated account is a UK personal bank or building society account in your name(s) that we link to your Vanquis Savings account when you open it.
I need help with my spending. What can I do?
It’s worth taking a look at Snoop, our free money management app …
How do I use the new app to identify myself if I call Vanquis?
If you do need to speak to us, nothing changes for now. But in future, we’re going to use our new app to identify you when you call.
This means you’ll no longer need a separate password, making it quicker and easier to deal with our Customer Team over the phone.
We’ll let you know when we make this change.
Can I use Google Pay abroad?
Yes you can, just look out for the contactless or Google Pay logos.
Remember, when paying on your Vanquis Credit Card using …