How do I dispute a transaction in the app?
If you’ve spotted a transaction you don’t recognise, you can report it in the app …
I’m having issues with the email verification link. Can you help?
Having trouble with your email verification link? Learn how to fix common issues and complete your registration.
How do I get a PIN reminder?
You can view your PIN instantly in the Vanquis app …
How do I freeze my card?
You can freeze your card straight away in the app ….
I’m trying to register but you can’t find a matching account. Can you help?
Having trouble registering your account? Find out why your details may not match and how to fix them.
I’d like to report an issue with a transaction. Can you help?
Need to report a transaction issue? Learn how to resolve it or raise a dispute in the app.
How do I find the App Terms of Use or Privacy Policy?
You can find the App Terms of Use and Privacy Notice in the app:
Tap the ‘person’ icon top right on the home screen
Then on the ‘Profile and Settings’ screen, tap ‘Legal documents’
Would you ever call me to set up a digital wallet over the phone?
Vanquis would not make a cold call to you asking you to set up a digital wallet or ever ask for a one-time passcode (OTP) over the phone.
How do I check my transactions in the app?
From the home screen:
Tap ‘Transactions and statements’.
Tap on a transaction for more details about it. If something doesn’t look right, you’ll be able to let us know straight away by tapping on the button ‘Need help with this transaction?’.
How do I change my telephone number?
You can update your telephone number in the app:
Tap on the ‘person’ icon top right of the home screen
Tap on ‘personal details’