How long does a money transfer take?
This will depend on when you submitted a money transfer request …
I chose the wrong credit limit increase preferences. Can I change this?
Find out how to change your credit limit increase preferences using the Vanquis app.
How long will my payment be pending?
Learn when payments clear and when your balance and available credit will update.
How many balance transfers can I request?
If a balance transfer offer is available, we’ll show you this in the Vanquis app …
How do I view my card details?
You can view your card details in the app …
How do I set up, amend or cancel a Direct Debit?
You can set up or amend a Direct Debit in the Vanquis app …
How do I see my statements in the app?
Learn how to access and download your last 12 statements.
How do I request a refund on my account?
You can request a refund if you’ve accidentally overpaid or you have a credit balance on your account …
What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We’ll block access to the app from your lost device.
How can I check if my card is in the digital wallet?
The easiest way to check is through the Vanquis app …