How does the Vanquis Credit Card help me build my credit rating?
Here are a few tips to consider that could help you build your credit rating and improve your credit score …
How long does a balance transfer take?
If your request was approved, we aim to process it in line with these timescales …
How will you contact me if I’m in persistent debt?
We’ll send you a letter or email to tell you how you can repay your balance quicker – and avoid paying more in interest and fees …
How long does a bank transfer take to appear?
If you pay at the bank or via bank transfer, allow up to five working days …
How long does a debit card payment take to appear?
Allow up to two working days for the payment to appear on your account …
I am blind or partially sighted, how does the newly designed Vanquis credit card help me?
Our new credit cards have been designed with accessibility in mind and benefit from the following features …
I requested a balance transfer. Can I cancel this?
Unfortunately not, sorry. Once you’ve asked us to start a balance transfer, we’re unable to cancel this.
I requested a new card, how long will it take to arrive?
If you’ve requested a replacement card it will take 7-10 working days to arrive. Don’t forget to check the letter …
I think I’ve been a victim of fraud. What should I do?
Think you’ve been a victim of fraud? Learn how to report suspicious transactions and get help in the app.
How do I update my personal details on my savings account?
You can log in to your account and ask us to update any of the following details …