How do I update my debit card or add a new one?
You can do this in the Vanquis app …
How do I change my email address?
You can update your email address in the app:
Tap on the ‘person’ icon top right of the home screen
Tap on ‘personal details’
How do I cancel a pending transaction?
It’s not possible for us to stop or cancel a pending transaction. In the first instance, you should contact the retailer you ordered from …
How do I block Google Pay if my device is lost or stolen or someone has accessed it?
If your phone is lost or stolen, you can find, lock, or erase it with Find My Device. If your device cannot be found …
How can I update my address?
You can update your address in the app. From the home screen …
I’m trying to register or reset my passcode but I’m not getting the verification code SMS. Can you help?
Missing your SMS code? Find out why it may not arrive and how to request a new one.
What are billed finance charges?
Billed finance charges relate to interest being charged or refunded to your account. Typically, this could be …
What is purchase interest?
A ‘purchase’ is when you use your credit card in a shop, on the phone or online to buy things …
Can Vanquis help customers with health issues?
We’re here to listen and understand your situation, and this way we can make sure we support you …
I’m trying to freeze my card but it says there’s an error. Can you help?
Can’t freeze your card? Find out what to do next and how to get help from our support team.