Have my PIN or card details changed with the new app?
No, you have the same PIN and your card details haven’t changed …
Fraud warning – recent alert – one-time passcodes (OTP)
From time to time, Vanquis may send you a one-time passcode (OTP) by email, landline or text. We do this when …
How can I check a caller is really Vanquis?
Criminals will try and trick you into sharing your personal or financial info. They do this by impersonating a company’s real phone number or …
Can I use my card immediately, once I have it?
Find out if you can use your Vanquis card straight away.
Can I turn my login biometrics on and off?
Yes, you can manage your biometrics preferences in ‘Profile and settings’ in the app:
On the home screen, tap the person icon in the top right to go to ‘Profile and settings’
Tap ‘App settings and security’
Tap ‘Biometrics preferences’ to amend your login preferences
Can I spend on my new card before it arrives?
Yes of course. Here in the app you can:
Add your card to a digital wallet so you can use Apple Pay or Google Pay
View your card details which will allow you to make purchases online
Don’t forget that…
Could Vanquis help if I have a gambling addiction?
We’re here to listen and understand your situation, not judge. If you contact us, we can make sure …
Can I speak to someone about my Promise to Pay?
If you have questions about your promise to pay, we’d love to help so please …
Can I receive my credit card statements in large print, audio or braille?
Of course. If you need a reasonable adjustment on your account, like your statements in large print, audio or braille, please contact us.
Can I find out my credit card number if I don't have my card?
Yes you can view your card number in the Vanquis app …