I’m worried about my finances can you help?
Worried about your finances? Find out how to get support, access free advice, and speak to our team for help.
I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
I have questions about taking a selfie to register. Can you help?
Questions about taking a selfie to register? Learn why it’s needed and how it helps keep your account safe.
How do you charge interest on my Vanquis Credit Card?
We calculate your interest daily, based on the total amount you owe …
I have available credit and am making payments. Why can't I use my card?
If you’re currently on a payment plan where you’re paying a reduced monthly amount or …
I have additional needs. How can I tell you about them?
Just so you know, our app supports the native accessibility features available on your device, including screen readers …
How do you use my personal info?
You can find out what info we collect and how we use it by viewing our privacy policy.
How do I know an email is from Vanquis?
It’s important to stay alert and always be cautious of messages from finance companies …
I have a positive balance. What does that mean and what can I do?
A positive balance means you’ve paid more onto your credit card than you owe, or you’ve
How do you work out my interest rate?
We work out your interest rate using the info you supplied during your application. We also …