How can I reduce my credit limit?
There are a few things you should know before making a request to reduce your credit limit …
How can I increase my credit limit?
After you’ve had your card for six months, we’ll review it monthly to see if you’re eligible for a credit limit increase …
Can I pay my Vanquis Credit card bill at my bank or a Post Office?
You can use your pre-printed giro (at the bottom of your monthly statement) to pay in-person at your bank or local Post Office. Please make cheques payable to ‘Vanquis Bank’, followed by your 16-digit Vanquis Credit Card number. On the back, you’ll need to write your name and the same card number. Once we’ve received…
I tried to add my card to Apple Wallet. Why didn’t it register?
When adding your card, make sure that …
How do I switch a bill using Snoop in the app?
Discover how to switch and compare deals using Snoop offers in the app.
Why is the app asking me to take photos of my documents again?
Been asked to retake your document photo? Learn why this happens and how it helps keep your account safe.
How do I swap the Vanquis app from my old phone to my new phone?
Head to the App Store or Google Play, download the app on your new phone and follow the registration process …
I was using the app but it says I have to take a selfie again. Why is this?
Asked to take a selfie again? Learn why this is needed to keep your account safe.
I tried to add my card to Google Wallet. Why didn’t it register?
There could be a few reasons, let’s try and help you …
I've accepted the offer of a credit limit increase. When will it show on my account?
This is usually within 24 hours but, if more checks are needed …