When adding your card, make sure that:

  • Your account is up to date and not in arrears
  • You are not exceeding your credit limit
  • Your card is in date and has not expired 

If you try to add a card which is not being managed well or has an incorrect expiry date, the request will be rejected.

Here are a few other scenarios which could stop you from registering your card:

  • Not having an available signal when the attempt was made
  • Entering an incorrect One Time Passcode (OTP)
  • Attempting to use an OTP that has expired
  • Your device doesn’t support Apple Wallet