Why have I been asked to upload documents to change my address in the app? What do I need to send?
Been asked to upload documents when changing your address in the app? Learn more.
I'm back within my credit limit. Can I now use my card?
Not necessarily. There may be other blocks restricting your spending, an example would be a missed payment.
Why does my Vanquis Credit Card look different in my digital wallet?
We’ve redesigned our cards and our new card design will show in the digital wallet …
I’ve been accepted for a credit card. When will I get my card and PIN?
If you’ve received confirmation you’ve been accepted for a credit card, please allow 7-10 working days for this to be received in the post.
I made a purchase, but the goods didn’t arrive or were faulty. What should I do?
In the first instance contact the retailer to see if the problem can be resolved …
I haven’t used my card recently. Is it still active?
Haven’t used your credit card recently? Find out if it’s still active and how to start using it again.
How do I remove my card from Google Wallet?
Open the Google Wallet app and tap your Vanquis card. At the top right tap ‘More’ and then …
How do I remove my Vanquis card from Apple Wallet?
To remove your Vanquis card from Apple Wallet …
How do I redeem my cashback balance?
Once you’ve earned any cashback, you can redeem it to your credit card, donate the money to charity or trade up for an e-Gift Card. Just so you know, there’s a maximum limit of £500 per transaction when you redeem your cashback. For e-Gift Cards, retailers set minimum cashback limits. You’ll see these in the trade…
Who is Cifas?
Cifas is an independent, not-for-profit organisation working to reduce fraud and related financial crime in the UK. Visit the Cifas website …