I’ve raised a transaction dispute. What happens next?
Our team will investigate your claim and get back to you within 28 days …
I’ve submitted my address change and documents. What happens next?
Changed your address? Discover what happens next and when the app will update your new details.
If I change my mind, can I cancel my credit card application?
Yes, you can change your mind about your Vanquis Credit Card. If you do, you’ll have 15 days to cancel the card and withdraw from your credit agreement.
If I get a new card, do I need to update Google Wallet?
The good news is, you don’t need to make any changes in Google Wallet, we’ll update everything for you.
I have a concern about the card you gave me, which I can’t afford. Why raise it with you not a claims management company?
As a responsible lender, we want to make sure every customer who takes out a credit card with us can afford it …
If I’ve paid at the Post Office or my bank, when will it show?
If you pay in cash at the Post Office using a giro slip, allow up to 20 working days …
Is there a fee if I transfer a balance to my credit card?
There’s usually a one-off fee when you transfer a balance …
My new card has not arrived. What should I do?
New card not arrived? Check your estimated delivery date and find out what to do if it’s late or missing.
Why don't I have a balance transfer offer?
Not all customers are offered the option to make balance transfers and they are subject to eligibility …
Can a balance transfer request be declined?
Your balance transfer request can be declined if since the offer was made to you …