What is a digital wallet scam?
Criminals are adding victims’ card details to digital wallets in order to buy goods online. They do this by …
How do I change my name on my account?
To update your name on your Vanquis credit card account, we’ll need some documents to confirm the change …
How do I change my cashback preferences or deactivate it?
We’ll only contact you about Vanquis Rewards cashback and offer personalised or relevant to you. If you want, you can unsubscribe from communications about your cashback offers, meaning we’ll only get in touch about things like your terms and conditions. To stop getting marketing communications, please go to the cashback area, tap on the settings cog…
How do I log out of my account?
To log out of your account:
tap the person icon to the top right of your home screen
tap log out at the bottom of the options list
My account is now up to date, can I use my card again?
If you missed a payment but your account is now up to date, you can use your card once …
My card has been locked due to too many failed PIN attempts can you help me?
If you entered your PIN incorrectly three times while trying to use your card in a store, you’ll be unable to make any purchases in person until it’s unlocked …
How do I get Snoop?
Download the Snoop app while on your mobile device and we’ll send you to the relevant app store …
My card is damaged. How do I get a new one?
You can report your card as damaged straight away in the app …
How do I get a paper copy of a statement?
All credit card customers are automatically opted in to receiving their statements digitally, they can be viewed and downloaded from the mobile app.
However, you can request a paper copy of a statement if needed, you’ll need to give us a call and we will arrange this for you.
My card's been stolen. What do I do?
Find out what to do if your Vanquis card is stolen, including how to report it using the app.