What happens at the end of my balance transfer period?
When the balance transfer interest rate period ends, interest will start building …
Where can I get support if I have money worries?
If you’re a Vanquis customer and worried about your finances, please reach out to us as soon as you can. Call our friendly team …
What happens to my personal information and purchase habits I give as part of cashback?
These will only be used by our partner Visa to personalise your offers, as set out in the Visa Global Privacy Policy/Notice and Vanquis Rewards terms.
What happens to my Vanquis card in Apple Pay if I get a new phone/device?
If you get a replacement iPhone or other Apple device you will need to set up your Vanquis card again …
What if I think I’m missing cashback?
If you notice missing cashback amounts, tap the settings icon in the top right-hand corner of your screen. Then, choose ‘Report missing cashback’ or ‘Report a missing redemption’. We always aim to resolve your query as quickly as possible. This is usually within a few days but in certain situations, it can take up to…
What is 'estimated interest'?
The estimated interest is based on the minimum payment reaching us by the payment due date …
What is a chargeback?
If something goes wrong with your purchase, we might be able to get the money back for you …
How do I delete the Vanquis app from my phone?
If you don’t want to use our app anymore, you can delete it from your phone …
How do I contact you if I'm hard of hearing or have a speech impediment?
You can use the Relay UK service provided by BT to contact us. The Relay UK app allows you to …
How do I close my Vanquis account?
We’re sorry you’re thinking about closing your account. We don’t want to see you go, but if you feel your Vanquis account isn’t right for you, please contact us.
Please note, you’ll need to clear any remaining balance or interest due before we can close your account.