What is a parcel delivery scam?
This is when a criminal contacts you to say they’ve tried to deliver a parcel but no one was in. They’ll …
Do Vanquis contact customers by SMS?
Yes, we may contact you in this way to verify a transaction or to pass on important info …
What is Mitek and is it secure?
When you apply for one of our products or request a change to an existing product, we must confirm your identity. We’re not always …
What is a PIN?
Your PIN (personal identification number) is a 4-digit code you use with your credit card. You’ll only need it when you make purchases in person …
What is a purchase scam?
Criminals persuade consumers to pay for goods and services that don’t exist. These are often …
What is a remote access scam?
A criminal may try to get access to your device by asking you to download a screen share, remote access software or apps. This then …
What do I do if I lose my iPhone and my Vanquis Credit Card is registered to the Apple Wallet?
You can search for your phone via Find My. If you still can’t find your device, you can …
What does pending mean?
‘Pending’ refers to the total value of transactions that are still being processed on your account
What does recommended payment mean if I am in persistent debt?
This is a fixed percentage of your statement balance – higher than your usual contractual minimum payment …
What features will I find in the Snoop app?
You can set budgets and cut your bills with the free money-saving app from Vanquis …