How can I stop a company from taking recurring payments from my credit card?
First, reach out to the company and ask them to cancel your payment or subscription. If they refuse …
How can I opt out of receiving marketing communications?
You can ask us to stop sending you marketing messages by contacting us at any time. You’ll still get statements and other important info …
How can I approve an online purchase?
Without the app we can’t ask for your approval for certain purchases. This means …
Do you need help to register a death and notify others?
When a person passes away, their death must be registered. You can find your nearest register office …
When would Vanquis send me a one-time passcode?
A one-time passcode is a unique code, which like the title says, can only be used once. It’s used …
What is a Direct Debit and how can I set one up to pay my credit card?
You can choose what you’d like to pay on your due date each month. This can be …
Do Vanquis use debt collection agencies?
Yes, if your account is in arrears Vanquis may pass your account to a third party called a debt collection agency (DCA). A DCA is …
What is a holiday scam?
This could include everything from fake holiday or caravan adverts to false refunds and ‘too good to be true’ offers …
Do Vanquis sell customer accounts to third parties?
Yes, under the terms and conditions of your account, Vanquis may sell your account to a third party known as a debt purchaser (DP). If this happens …
How do I request a money transfer?
What is a money transfer, how can I request one in the app, and what to check before making a transfer?