What is a romance scam?
This is where criminals create fake profiles on social media or dating sites and use them to try and build a personal (friendly or romantic) relationship with you …
What is a social engineering scam?
This is where a criminal persuades you to give them your personal or financial details by pretending to be …
Do I need to activate a new card?
Yes, if you’re a new customer or your card was replaced due to the old one being lost or stolen, it will …
What is an investment scam?
This is when a criminal persuades you to make an investment for something that’s worthless or doesn’t exist. Here’s a list …
What does an income and expenditure form mean?
Income and expenditure forms help us understand your financial situation. We ask you to complete them to make sure …
What is an impersonation scam?
A criminal convinces you to provide personal or financial details by claiming to be a person or organisation you trust …
Could I be eligible for bereavement benefits?
You might be eligible for financial help. Check if you can get ….
My email verification link has expired. What should I do?
Email verification link expired? Find out how to get a new one and complete verification.
What is a credit limit increase and how do I request one?
A credit limit increase is when the maximum amount of credit available to you on your credit card is increased …
Can you tell me your sort code and account number so I can send you a payment?
Sort code: 60-95-94, Account Number: 0000 0001. You’ll need to know your 16-digit card number too …