What should I do if the account holder has passed away?
Grief and loss can be overwhelming and the last thing you may want to deal with is finances …
What should I do if the cash machine has retained my card?
There are several reasons why your card may have been retained. It could have expired, or a new card may be on its way to you …
What's a cash transaction?
This is any transaction where you or a third party get physical cash, things like buying foreign currency or withdrawing money from an ATM.
Can I opt out of the Florida Prize Draw competition? And could I ever opt back in later?
You can opt out of being automatically entered into prize draws and competitions via the new mobile app. For other ways to opt out check the privacy notice on our website. If you’ve opted out of competitions but have since changed your mind, you can opt back in by emailing datarightsteam@vanquisbank.co.uk
Can I make contactless purchases with my card and are there any limits?
Yes, all our cards are contactless, and the limit per transaction is £100. To use your card contactless …
Can I lose my balance transfer rate?
Yes, if you fall behind with two consecutive payments, you will lose your balance transfer rate. You’ll then be charged …
What's a credit limit decrease and how do I request this?
A credit limit decrease is when the maximum amount of credit available to you on your credit card is reduced …
What's included in the prizes and how will I find out if I have won?
The Florida prize is a holiday from 24th October 2026 to 1st November 2026 with flights, transfers, hotel, theme park tickets, and meals for 4 people included. There are 50 to be won – 10 each month. The silver prize is a tech bundle including a Smart TV, iPad, Nintendo Switch 2. The bronze prize…
When does the Florida prize draw competition start and how do I enter?
Unless you opt out of the competition, you will automatically start earning entries from the 2nd February. There is a draw every month from February to June and eligible Vanquis Credit Card customers will be entered based on the number of entries earned that month. Entries will reset to 0 at the start of each…
The app says there’s scheduled maintenance. What does this mean?
This means we’ve temporarily paused access to the app while we make some important updates.