Can I decide where and how I use my card?
Yes, you can control exactly how your card is used. In the app, it’s quick and easy to set restrictions for: Cash withdrawals – this stops you taking out cash from ATMs. In-person spend – this stops all in-store purchases (using your PIN, contactless, Apple Pay or Google Pay). Online spend – this blocks all…
Can I change the title on my account so it's not gender-specific?
Yes you can. Please reach out to us and we’ll be happy to change that for you.
Can I change my selfie photo?
When you take a selfie, we don’t then use the photo itself, so there’s no need to change…
Can I use my card abroad?
Yes, your Vanquis Credit Card is accepted at millions of retailers in more than 200 countries and territories. Important stuff to remember …
What is Vanquis Rewards cashback and how do I activate it?
As part of the Vanquis Rewards programme, you can earn cashback when you spend at participating retailers using your linked Vanquis Visa Credit Card. Your cashback can be earned and paid to your credit card, you can trade up for an e-Gift Card or if you’d like, you can donate it to charity. Just so…
What should I do if a transaction is showing twice on my account?
Contact the retailer you ordered from to try and resolve the problem, if you still haven’t resolved …
Can I use my credit card to pay at the pump for fuel?
Yes, you can. But it’s good to know a few things first …
What should I do if I'm having trouble paying my credit card?
If you’re worried about going over your limit or missing a payment, we’re ready to help
Can I use Apple Pay abroad?
Yes you can, just look out for the contactless or Apple Pay logos. Remember, when paying …
When I open the app it says there's been a problem. What does that mean?
There are a few things that could be affecting your ability to open the app. Here are some things to try …