Why is the app asking me to take photos of my documents again?
Been asked to retake your document photo? Learn why this happens and how it helps keep your account safe.
How do I swap the Vanquis app from my old phone to my new phone?
Head to the App Store or Google Play, download the app on your new phone and follow the registration process …
I have questions about taking a selfie to register. Can you help?
Questions about taking a selfie to register? Learn why it’s needed and how it helps keep your account safe.
How do I photograph my documents?
If you’ve been asked to take a photo of your documents again, here’s what you need to know to get started:
Your device’s camera must be working
Camera permissions must be enabled for the Vanquis app
We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:
I’m having issues with the email verification link. Can you help?
Having trouble with your email verification link? Learn how to fix common issues and complete your registration.
I’m trying to register but you can’t find a matching account. Can you help?
Having trouble registering your account? Find out why your details may not match and how to fix them.
I’m trying to register or reset my passcode but I’m not getting the verification code SMS. Can you help?
Missing your SMS code? Find out why it may not arrive and how to request a new one.
My email verification link has expired. What should I do?
Email verification link expired? Find out how to get a new one and complete verification.
Verifying with your card number and PIN
If you’re having trouble completing the verification steps to get set up with our app, you can verify yourself using your card number and PIN instead. Be assured, after you enter these details, they don’t get stored and aren’t visible to anyone at Vanquis. Where can I find my card number? Your card number is…