Can I use my credit card to pay at the pump for fuel?
Yes, you can. But it’s good to know a few things first …
Can I withdraw cash using my card?
You can withdraw cash using your Vanquis Credit Card, but it can be expensive. Using a debit card is usually a cheaper option …
How can I approve an online purchase?
Without the app we can’t ask for your approval for certain purchases. This means …
My payment plan has finished. Can I use my card again?
This will depend on the type of payment plan you had in place. Please call …
My account is now up to date, can I use my card again?
If you missed a payment but your account is now up to date, you can use your card once …
I haven’t used my card recently. Is it still active?
Haven’t used your credit card recently? Find out if it’s still active and how to start using it again.
I'm back within my credit limit. Can I now use my card?
Not necessarily. There may be other blocks restricting your spending, an example would be a missed payment.
Can I add an additional person to my account?
You can apply to add another cardholder to your account if …
I set up some spend controls on my card. Can I change those settings?
Yes – if you’ve restricted spend on your card, you can change your preferences in the app. Jump to the Manage Card screen and look for ‘Card spend controls’. Here, you can check what’s restricted, what’s allowed and make any updates.
I repaid my card balance through a debt collection agency. Can I use my card again?
No, sorry. Once your account is passed to a debt collection company your account will be closed.