I requested a new card, how long will it take to arrive?
If you’ve requested a replacement card it will take 7-10 working days to arrive. Don’t forget to check the letter …
I’ve been accepted for a credit card. When will I get my card and PIN?
If you’ve received confirmation you’ve been accepted for a credit card, please allow 7-10 working days for this to be received in the post.
If I change my mind, can I cancel my credit card application?
Yes, you can change your mind about your Vanquis Credit Card. If you do, you’ll have 15 days to cancel the card and withdraw from your credit agreement.
My credit card application was referred. How long will it take?
You should get our decision within 24 hours. We’ll notify you via text message and email if you’ve …
I applied for a credit card and gave the wrong info. What should I do?
If you gave any incorrect info or made a spelling mistake during your credit card application, please get in touch.
Who can certify a document for proof of identity or proof of address for a credit card?
If we ask you for a certified copy of a document, it needs to be signed and dated by …
My credit card application was not accepted. Can you tell me why?
As a responsible lender, we look at lots of things when we review your application. We use credit scoring to decide if approving the application is best for you or not …