Can you tell me more about Promise to Pay?
If you’ve gone over your credit limit or have missed one payment, you can make a commitment to …
Do Vanquis sell customer accounts to third parties?
Yes, under the terms and conditions of your account, Vanquis may sell your account to a third party known as a debt purchaser (DP). If this happens …
Do Vanquis use debt collection agencies?
Yes, if your account is in arrears Vanquis may pass your account to a third party called a debt collection agency (DCA). A DCA is …
Where can I get support if I have money worries?
If you’re a Vanquis customer and worried about your finances, please reach out to us as soon as you can. Call our friendly team …
What does recommended payment mean if I am in persistent debt?
This is a fixed percentage of your statement balance – higher than your usual contractual minimum payment …
What happens if I go over my credit limit or miss a payment?
f you go over your limit or miss a payment, you may be charged an ….
I have a concern about the card you gave me, which I can’t afford. Why raise it with you not a claims management company?
As a responsible lender, we want to make sure every customer who takes out a credit card with us can afford it …
I'm having financial trouble. Can you help?
If you’re worried about your finances, please reach out to us as soon as you can. Call our friendly team …
What should I do if the account holder is in prison?
Please contact us as soon as you can to discuss the account.