Do you have a chat service?
For credit card customers, our chat service is available in our app.
How do I find the App Terms of Use or Privacy Policy?
You can find the App Terms of Use and Privacy Notice in the app:
Tap the ‘person’ icon top right on the home screen
Then on the ‘Profile and Settings’ screen, tap ‘Legal documents’
Can I opt out of the Florida Prize Draw competition? And could I ever opt back in later?
You can opt out of being automatically entered into prize draws and competitions via the new mobile app. For other ways to opt out check the privacy notice on our website. If you’ve opted out of competitions but have since changed your mind, you can opt back in by emailing datarightsteam@vanquisbank.co.uk
What's included in the prizes and how will I find out if I have won?
The Florida prize is a holiday from 24th October 2026 to 1st November 2026 with flights, transfers, hotel, theme park tickets, and meals for 4 people included. There are 50 to be won – 10 each month. The silver prize is a tech bundle including a Smart TV, iPad, Nintendo Switch 2. The bronze prize…
When does the Florida prize draw competition start and how do I enter?
Unless you opt out of the competition, you will automatically start earning entries from the 2nd February. There is a draw every month from February to June and eligible Vanquis Credit Card customers will be entered based on the number of entries earned that month. Entries will reset to 0 at the start of each…
Can my additional cardholder use the new app?
Sorry, additional cardholders can’t manage their credit card using the new app at the moment.
How do I change my cashback preferences or deactivate it?
We’ll only contact you about Vanquis Rewards cashback and offer personalised or relevant to you. If you want, you can unsubscribe from communications about your cashback offers, meaning we’ll only get in touch about things like your terms and conditions. To stop getting marketing communications, please go to the cashback area, tap on the settings cog…
How do I redeem my cashback balance?
Once you’ve earned any cashback, you can redeem it to your credit card, donate the money to charity or trade up for an e-Gift Card. Just so you know, there’s a maximum limit of £500 per transaction when you redeem your cashback. For e-Gift Cards, retailers set minimum cashback limits. You’ll see these in the trade…
Why is cashback currently showing as unavailable in my app?
There are a couple of reasons why cashback may not be showing in your app. This could happen if: We’ve got a technical issue – we’ll look to fix this for you as quickly as we can. Please check back later and your cashback total should be showing again. You’ve cancelled cashback recently. If you…