How do you use my personal info?
You can find out what info we collect and how we use it by viewing our privacy policy.
How do I change my telephone number?
You can update your telephone number in the app:
Tap on the ‘person’ icon top right of the home screen
Tap on ‘personal details’
How do I change my email address?
You can update your email address in the app:
Tap on the ‘person’ icon top right of the home screen
Tap on ‘personal details’
How can I update my address?
You can update your address in the app. From the home screen …
Can I change the title on my account so it's not gender-specific?
Yes you can. Please reach out to us and we’ll be happy to change that for you.
How can I opt out of receiving marketing communications?
You can ask us to stop sending you marketing messages by contacting us at any time. You’ll still get statements and other important info …
How do I change my name on my account?
To update your name on your Vanquis credit card account, we’ll need some documents to confirm the change …
Why have I been asked to upload documents to change my address in the app? What do I need to send?
Been asked to upload documents when changing your address in the app? Learn more.
I’ve submitted my address change and documents. What happens next?
Changed your address? Discover what happens next and when the app will update your new details.